I’m not expecting for this to be popular, in fact it’s literally a rank. So I’ve been working with customer service for the entirety of my working life. I’ve noticed somethings now that I’ve been through a couple different types.
- Food Service
-people will find ways to get free food
-people don’t understand that waiters/waitresses/bartenders are either at half wage or tips only. When you tip them low you’re basically damning their paychecks and possibly their family.
Man, people don’t understand how bad retail is. I feel it needs to be necessary training so people realize how bad it can be. Sometimes it’s simple, stock the shelves, make it pretty . Yes it’s easy work, it’s suppose to be low wage work. It would be IF it weren’t for the people. Some of you are jerks and make the easy job hard. When you’re yelling at someone because they’re out of something, remember the employee didn’t “forget” to order the item. In fact the employee has not control over stock, that would be an manager. Sometimes that item that you wanted was ordered in bulk and that store didn’t receive it. Why? Simple, because the manufacturer controls the flow of items. Each retail store is on a rating scale in terms of “traffic” flow. If your store is super busy and looks like it has constant business it has a high chance of getting any and all stock they need. Is your store in the middle of a small town and it maybe only see 100 people a day? You’re at the bottom of the list. The chance of them getting that shipment unless the stock is well off, is low. So just because you were able to get a higher level job, doesn’t mean you shouldn’t be going around being rude to employees. You don’t know why they are there. Maybe their in college and have unseencirumstances. Don’t be a douche because you want to feel pretentious.
- Call Center
This is tricky mostly due to how many different types there are. If someone’s calling you it’s on a generated list that is dialed for them. They don’t have any control over who they’re calling. They pick up their headsets, it shows a name or number, and when it beeps they are suppose to talk. You can choose to ignore the call, and that’s just fine, but do realize that they are doing their job. They don’t get to choose if they’re calling you at 10am, or during your specific dinner time. If you don’t want to talk hang up, ask to be called back later, or even ask them to remove you from the calling list. We understand, we get that calling you at 8:28pm on a Saturday night is stupid, REALLY we do, but it’s our job.
The other end of call centers would be the commission end. Why are they pushy? I hear it all the time. Call or chats are pulled regularly by the agents managers or above. They check to key things [depending on the company they vary], but all of them will mark you off if you don’t push enough. For most places I’ve looked at or worked with I’ve noticed a pattern. You offer the item or service, if the person declines you rebuttal with a reason why they should reconsider or a discount hoping to coax them into it. Most places take the pulling of the calls or chats very seriously. You have a general score you have to hit. Too many low scores because you didn’t push enough and you’re out the door. Some places may also have quotas to hit. Not so much of they WANT that amount of money, but the company is saying you must his X number this month or else.
My point in examples:
-The employee standing in electronics does not control the stock
-the customer sevice rep does not control your internet connection
– if you didn’t pay your bill, don’t yell at someone cause your service was cancelled. This is America, you pay for things. If you don’t pay for things, you no longer have said things. Simple.
-We are people too. Even in terms of billing, we get it, life happens. Instead of yelling, just ask for a payment extension, we understand.
-Customer service is a bad job because of rude customers and bad policies. Don’t add to it, they are just trying to make a living too.
Now, as a side note, I’m not saying it’s NEVER someone’s fault. I’m stating if you’re internet is out and you’re speaking to a billing specialist, they would have no control over you actual internet connection. Now if you’re talking to a n internet technician, now he may be able to do something, then again there are things such as a destroyed cable line that can only be fixed my a field tech. Mostly, just know that sometimes the person you’re taking to is just the messenger. Don’t shoot the messenger!